Consumer Warranty Terms and Conditions
Thank you for purchasing and staying loyal to Destec products. By purchasing a Destec product, you are entitled to a warranty and are deemed to have agreed to and accepted the warranty terms and conditions.
The warranty terms and conditions apply to Destec products that come with a warranty, and if within the warranty period the product experiences damage under the following criteria:
PT. Cipta Orion Metal (Destec) guarantees that all products sold have passed Quality Control and are declared to be functioning properly.
The warranty only applies to products manufactured by PT. Cipta Orion Metal (Destec) is valid only within Indonesia.
Your Destec product is guaranteed against damage caused by manufacturing defects, effective from the date of purchase, for the following periods:
a. 2 (two) years for Gas Regulator products.
b. 1 (one) year for other products with a warranty.
The warranty is valid if:
a. The warranty period has not expired.
b. The warranty card is not lost.
c. The Destec product is complete in terms of packaging (box) and product components.
d. The Destec product experiences damage caused by manufacturing defects.
e. The Destec product is damaged not due to user negligence.
Conditions that void the warranty:
a. Improper or negligent use not following the usage instructions (such as dropping, exposure to water/chemicals, etc.).
b. Failure to present proof of warranty card.
c. The Destec product is incomplete in terms of packaging (box) or product components.
d. The Destec product is used improperly.
e. The Destec product is damaged due to intentional acts (including tampering/removing the production code), modification, and/or repair by other parties.
f. The Destec product is damaged due to force majeure events such as riots, natural disasters like earthquakes, floods, hurricanes, landslides, lightning strikes, fires, and other natural disasters.
Warranty claim procedure:
a. Ensure that the Destec product is complete in terms of packaging (box), warranty card, and product components;
b. The consumer must fill out the warranty card provided in the packaging;
c. Make a warranty claim through the website Destec.co.id/garansi.
Shipping cost terms:
Shipping costs from the consumer to PT. Cipta Orion Metal (Destec) will be the consumer's responsibility, as well as shipping costs from PT. Cipta Orion Metal (Destec) to the consumer will be the responsibility of PT. Cipta Orion Metal (Destec).
User Responsibility for Personal Data:
PT. Cipta Orion Metal (Destec) is committed to respecting consumer privacy concerning personal data. The personal data used is general and only for warranty claim processing.
This warranty is valid for you as the purchaser of Destec products and may not be transferred or exchanged with anyone else under any circumstances for profit.
Consumers are not charged handling fees for products under warranty claims.
PT. Cipta Orion Metal (Destec) reserves the right to reject warranty claims that do not meet applicable terms.
This warranty must be governed by and interpreted in accordance with Indonesian law. Any third party who is not the owner of Destec products does not have the right to enforce these warranty terms and conditions.
Changes to Terms and Conditions:
We may change these terms and conditions at any time without prior notice. Changes will be updated directly on the website.
