Warranty

Simplify product warranty claims process with our easy-to-use warranty page creation tool.

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Frequently Asked Questions (FAQ)

Q: How do I claim a Destec product warranty?

A : You can see the complete guide on the website destec.co.id. Click the “Support” menu, then select “Warranty”, and click the “Warranty Claim” button.

Q: Are there any terms and conditions that apply for warranty claims?

A : Yes, there are terms and conditions that apply. You can see it on the destec.co.id website, click the "Support" menu, select "Warranty", and click the "Consumer Warranty T&C" link for consumers, or "Seller Warranty T&C" for sellers.

Q: Is it necessary to send the complained item?

A: Yes, the item being complained about needs to be sent because we will check it first. If it complies with the applicable terms and conditions, we will send a new unit.

Q: Do you still need to send an email if you have filled in the Warranty Claim link?

A : No need. Just fill in the Warranty Claim link, because our reference is based on the queue for filling in the link.

Q: Is there a handling fee for the complained item?

A : Consumers are not charged handling fees for products when claiming a warranty (still within the warranty period).

Q: What about the shipping costs for the items being complained about?

A : Shipping costs from consumers to PT. Cipta Orion Metal (Destec) will be the responsibility of the consumer and shipping costs from PT. Creating Orion Metal (Destec) to consumers will be the responsibility of PT. Create Orion Metal (Destec).

Q: Are there things that can void the warranty?

A : Yes there is. Complete information can be accessed on the website destec.co.id, click the "Support" menu, select "Warranty", and click the "Consumer Warranty T&C" link for consumers, or "Seller Warranty T&C" for sellers.

Q: What if my Destec product is damaged after the warranty period expires?

A: For products that are damaged after the warranty period has expired, we do not provide product repair services and replacement of new units.