Warranty

Consumer Warranty T&C

Thank you for purchasing and staying loyal to Destec products. By purchasing a Destec product, you are entitled to a warranty and are deemed to have agreed to and accepted the warranty terms and conditions.

The warranty terms and conditions apply to Destec products that come with a warranty, and if within the warranty period the product experiences damage under the following criteria ...

Seller Warranty T&C

1. Return Principles:

Product returns are allowed for reasons of manufacturing defects or damage not caused by buyer error.

2. Return Time Limit:

a. Product returns can only be made if the product has a lifespan of no more than 3 (three) years from the production month and year, as indicated by the product's production code.

b. After this period, returns will not be accepted unless specifically authorized by the company.

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Frequently Asked Questions (FAQ)

Q: How do I claim a Destec product warranty?

A : You can see the complete guide on the website destec.co.id. Click the “Support” menu, then select “Warranty”, and click the “Warranty Claim” button.

Q: Are there any terms and conditions that apply for warranty claims?

A : Yes, there are terms and conditions that apply. You can see it on the destec.co.id website, click the "Support" menu, select "Warranty", and click the "Consumer Warranty T&C" link for consumers, or "Seller Warranty T&C" for sellers.

Q: Is it necessary to send the complained item?

A: Yes, the item being complained about needs to be sent because we will check it first. If it complies with the applicable terms and conditions, we will send a new unit.

Q: Do you still need to send an email if you have filled in the Warranty Claim link?

A : No need. Just fill in the Warranty Claim link, because our reference is based on the queue for filling in the link.

Q: Is there a handling fee for the complained item?

A : Consumers are not charged handling fees for products when claiming a warranty (still within the warranty period).

Q: What about the shipping costs for the items being complained about?

A : Shipping costs from consumers to PT. Cipta Orion Metal (Destec) will be the responsibility of the consumer and shipping costs from PT. Creating Orion Metal (Destec) to consumers will be the responsibility of PT. Create Orion Metal (Destec).

Q: Are there things that can void the warranty?

A : Yes there is. Complete information can be accessed on the website destec.co.id, click the "Support" menu, select "Warranty", and click the "Consumer Warranty T&C" link for consumers, or "Seller Warranty T&C" for sellers.

Q: What if my Destec product is damaged after the warranty period expires?

A: For products that are damaged after the warranty period has expired, we do not provide product repair services and replacement of new units.